Family Practice
Job ID: NP Pueblo
The Optum Serve General Medical Practitioner provides clinically competent delivery of quality medical services
required during Optum Serve operations for multiple Federal Contracts. This is an in-person position, and the role
may include working on federal contracts such as VBA MDE, RHRP, MEPCOM, FBI, TSA, and others. The General
Medical Practitioner is responsible for providing clinically competent medical care services within their scope of
practice. The General Medical Practitioner working at any Optum Serve site is responsible for safe patient care and
ensuring adherence to all Optum Serve Policies and Procedures. This role specifically involves seeing Veterans,
Service Members, and Federal Personnel. All Optum Serve on-site staff and contractors must be fully vaccinated per
CDC guidelines.
Role Responsibilities & Attributes
This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for
operational excellence. Hours may vary based on location, patient volume, and business needs. This list of essential
functions is not exhaustive and may be supplemented and changed as necessary.
• Critical Thinking and Problem-Solving: Exhibit excellent critical thinking, problem-solving, verbal and written
communication skills, in addition to attention to detail.
• Customer Service, Compassion, and Teamwork: Build rapport with team members, internal and external customers,
and management by demonstrating a strong customer service orientation and genuine compassion. Provide
empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the
well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team
activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere.
• Professionalism: Always act professionally with minimal supervision as a representative of Optum Serve.
• Organizational Skills: Possess strong organizational skills and the ability to prioritize, solve moderately complex
problems while working both independently and collaboratively with others. Organize workload, set priorities,
complete assignments in a timely manner, and utilize resources appropriately while complying with organizational
standards.
• Compliance: Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and
organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and
improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all
infection control, quality assurance, and protocols.
• N95 Fit Testing: Provide proof of or be N95 Fit Tested depending on the scope of operations.
• Collaboration and Compliance: Partner with Clinical Quality Leadership and other healthcare professionals to ensure
compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere
to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous
professional development.
• Patient Care and Support: Provide support and oversight to other clinical/nonclinical staff members. Direct
individual patient care activities and coordinate with other staff members as required. In addition, may have to
perform/ oversee ancillary testing and administer medications (Albuterol) for PFT, EKG, ABI, lab, smell/ taste for
presenting veterans as well as those referred from other clinics.
• Patient Identification and HIPAA Compliance: Apply proper patient identification practices and ensure HIPAA
compliance.
Job Title: General Medical Practitioner - Federal
• Order Review and Documentation: Read order requests including any remarks, questions, directions, or requests for
opinion; thoroughly review medical history